Refund & Return Policy

ROYALISE

Last Updated : June 21, 2026

At ROYALISE, customer satisfaction is at the heart of everything we do. We are committed to delivering premium products and an exceptional shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.

1. Return Eligibility

Customers may request a return or refund within 3 business days from the date of delivery.
To be eligible for a return:
  • The product must be unused, unworn, and unwashed.
  • The product must be returned in its original condition.
  • All original tags, labels, certificates, accessories, and packaging must be included.
  • Proof of purchase or order confirmation must be provided.
ROYALISE reserves the right to inspect returned products before approving a refund.

2. Refund Eligibility

Refunds are available for all eligible orders, including:
  • Change of mind
  • Product not meeting expectations
  • Incorrect product received
  • Manufacturing defects
  • Damaged products received during transit
Customers must initiate a return request within 3 business days of receiving the order.

3. Return Request Process

To initiate a return:

1. Contact our customer support team within 3 business days of delivery.
2. Provide:
  • Order Number
  • Product Name
  • Reason for Return
  • Supporting photographs (if applicable)
3. Await confirmation and return instructions from the ROYALISE Customer Experience Team.

Unauthorized returns may not be accepted.

4. Refund Processing

Once the returned product is received and successfully inspected:

  • Refunds will be processed within 3 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.

5. Exchange Policy

Customers may request an exchange instead of a refund, subject to product availability.
Exchanges may be requested for:
  • Different size
  • Different color (if available)
  • Manufacturing defects
  • Incorrect item received
Exchange requests must be made within 3 business days of delivery.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:
  • Notify ROYALISE within 48 hours of delivery.
  • Share clear photographs or an unboxing video whenever possible.
  • Upon verification, ROYALISE will arrange a replacement, exchange, or full refund.

7. Return Shipping

For approved returns:
  • ROYALISE may arrange reverse pickup where service is available.
  • In locations where reverse pickup is unavailable, customers may be required to ship the product back using a reliable courier service.
Return shipping charges may be reimbursed in cases involving:
  • Incorrect product delivery
  • Manufacturing defects
  • Transit damage

8. Refund Exclusions

Refund requests may be declined if:
  • The product shows signs of use, washing, alteration, or damage caused after delivery.
  • Original tags, certificates, accessories, or packaging are missing.
  • The return request is made after the applicable return period.
  • The returned product differs from the originally shipped item.

9. Cancellation Policy

Before Dispatch
Orders may be cancelled before dispatch for a full refund.

After Dispatch
Orders may be returned and refunded according to the return policy outlined above.

10. Contact Us

For returns, exchanges, refunds, or any assistance regarding your order, please contact:
ROYALISE Customer Experience Team

Email : support@royalise.in
Website : www.royalise.in

Please include your Order Number for faster assistance.

ROYALISE

Beyond Luxury
Every ROYALISE creation is crafted with care, precision, and purpose. We remain dedicated to ensuring every customer experience reflects the standards of the ROYALISE name.